Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you received an item you ordered.
5.1 When exercising your right of withdrawal:
You must notify us of your withdrawal. The notification should be sent to us at info@langasmaskin.se. Your message must clearly state your name, address, email address, order number, and which items the return applies to.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.
For the refund amount, we reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
- Products that have been sealed (plombered) for health or hygiene reasons and where the seal has been broken.
- Products that are sealed audio or video recordings and where the seal has been broken.
- Custom-made products with a personal touch.
- Services that have been fully performed with consent to commence without the right of withdrawal.
- Goods that can quickly deteriorate, such as foodstuffs.
- Single issues of newspapers or magazines.
For more on the statutory right of withdrawal, see here.
Complaints and Claims
We inspect all products before they are sent to you. Should the product nevertheless be damaged or faulty, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed with a complaint?
Any errors should be reported to info@langasmaskin.se, stating your name, address, email address, order number, and a description of the error.
If we cannot rectify the error or deliver an equivalent product, we will refund you in accordance with consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if the product is not deemed to be faulty. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
14-day return/right of withdrawal
Customer is responsible for return shipping
Refund period is approx. 5 banking days
